Returns Policy
At Love is the Answer, all items are 100% custom-made just for you. Because of this, we cannot accept returns for change of mind, incorrect orders, or other non-defective reasons.
Defective or Damaged Items
If your item arrives defective or damaged, we are happy to provide a replacement. To request a replacement:
- Contact us within 7 days of receiving the item.
- Provide photos clearly showing the defect or damage.
- Our team will review your request and arrange a replacement if approved.
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Returns or refunds are not available for non-defective custom items.
- Non-Returnable Items
- Due to the custom nature of our products:
- Items made-to-order cannot be returned for a refund.
- Incorrect sizes, colors, or other preferences cannot be returned.
- All sales of 100% custom items are final, except for defective or damaged products.
- Shipping for Replacements
- If a replacement is approved, Love is the Answer will cover the shipping cost for the replacement item.
- Delivery times for replacements may vary based on product availability and shipping location.
- Contact Us
- If you believe your item qualifies for a replacement:
- Email: support@loveistheanswer.com
- Please include your order number, photos of the item, and a description of the defect in your message.
- ✅ Summary: All items are custom-made. Returns are not accepted unless the product is defective or damaged. Replacements will be provided where applicable. Thank you for understanding our custom product policy.