At Love is the Answer, every item is 100% custom-made with care and love. Please read the following policies carefully so your order experience is smooth and clear.

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Order Processing Time

• All orders are processed within 1–3 business days (Monday–Friday) after payment is confirmed.
• Orders placed on weekends or holidays will begin processing the next business day.
• You will receive a confirmation email when your order has been processed and is ready for shipment.

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Shipping Methods & Delivery Times

We offer multiple shipping options:

Delivery times are estimates. External factors like weather, carrier delays, or customs inspections may affect delivery.

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Shipping Rates

• Shipping rates are calculated at checkout based on weight, destination, and shipping method.
• Occasionally, we offer free shipping promotions on select items or order amounts.

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Order Tracking

• A tracking number will be emailed once your order ships.
• Use it to monitor your package via the carrier’s website.
• If you don’t receive tracking info within 3 business days, contact our support team.

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International Shipping & Customs

• We ship worldwide! International orders may be subject to customs fees, import duties, or taxes charged by the destination country.
• These fees are the responsibility of the customer.
• Customs processing may add extra time to delivery.

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Address Accuracy

• Please double-check your shipping address during checkout.
• We are not responsible for lost packages due to incorrect or incomplete addresses.
• If you need to change your address after placing an order, contact us immediately. Changes may not always be possible once the order is processed.

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Refund & Replacement Policy

Because each item is custom-made:

• No refunds will be issued for buyer’s remorse, incorrect orders, or change of mind.
• Defective products only: If your item arrives damaged or defective, please contact us within 7 days of receipt with photos of the issue. We will provide a replacement or work with you to resolve the problem.
• We appreciate your understanding that, due to the custom nature of our products, reprinting or remaking items incurs significant costs.

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Lost, Damaged, or Delayed Shipments

• Lost Packages: Contact us if your package is lost, and we will work with the carrier to resolve it.
• Damaged Items: Only defective items are eligible for replacement. Photos must be provided within 7 days.
• Delayed Shipments: External factors may cause delays; we will keep you informed and assist as best as possible.

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Contact Us

If you have any questions about shipping or need assistance with your order, our support team is here to help:

• Email: support@loveistheanswer.com
• Contact Form: Love is the Answer Contact

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✅ Summary: We strive to get your order to you quickly and safely, with clear communication at every step. Shipping is fast, reliable, and backed by our commitment to your satisfaction.